Substitution Policy

At times, the image shown may depict a general theme or style, featuring a unique vase that cannot be exactly duplicated. While the delivered bouquet may not be an exact replica of the photo, it will capture the same spirit and mood. Due to factors such as weather, seasonality, and market conditions, substitutions of flowers and/or containers may be necessary. If substitutions are required for your chosen gift, we will maintain the arrangement’s style, theme, and color scheme, using items of equal or greater value.

If specific design elements are crucial to your order, please mention them in the florist instructions at checkout or contact us to confirm their availability.